Customer Frequently Asked Questions - Doc Cotton

MY DOC COTTON GARMENT

Does the print I choose have to be a pattern print?

We’re all about customisation at Doc Cotton so when you choose a print pattern, do bear it mind it will be a repeated pattern as designed by the artist.

What size shall I get?

For help in selecting which size to purchase, please refer to our sizing guide which is also located within each product page. If you are still unsure, please email us or contact us via live chat. When you receive your item, if the size or fit is unsuitable, please follow the returns policy.

How should I care for my garment?

Your Doc Cotton garment is pretty easy to care for! Simply wash it at 40 degrees in the washing machine and tumble dry or air dry. Do not dry clean as it is 100% organic cotton.

Who makes my clothes?

Our production team is led by Daylan Mollentze and you will always receive a tag on your Doc Cotton order with the name of our team member who created your garment. For more information about our production team, head to Who Made My Clothes?

Where does your cotton come from?

Our organic cotton begins as a seed cultivated via sustainable practices in family farms in Greece. It is carefully and separately ginned at the same area where it is grown.

RETURNS

What is your returns policy?

As Doc Cotton Ltd products are handmade especially for you, we can only accept returns of products in their original condition within 10 days of despatch at the discretion of our Customer Services team, provided that either the goods have been damaged in transit, or the goods suffer from a manufacturing defect.

How do I return my items?

Please notify us first by emailing info@doccotton.com with the reason of your return. You can post your items to the Doc Cotton studio at:

Doc Cotton
Studio 312 Peckham Levels
95a Rye Lane
London
SE15 4ST

SUSTAINABILITY

Where can I find information about your process and sustainability?

Everything is handmade in our Peckham studio, where we deliver your item in zero waste packaging. You can find more information about our process and pledge towards sustainability on our About Us page and Sustainability page.

How do I customise my chosen garment with ‘Design Your Own’?

It’s really easy! We’ve got over 2500 prints designed by our community of artists you can choose from. Simply upload the print after browsing or use the filter search to find a specific print. If none of them take your fancy, upload your own! Follow our tips to make sure your upload works when we digitally print your garment and make it. You can then choose your zips and buttons if needed. Otherwise, if you are purchasing via the Marketplace, you will be getting your item exactly as the designer has shown in their images.

DELIVERY AND SHIPPING

How long does it take to deliver my Doc Cotton item?

It depends on what you choose for shipping at checkout. For UK deliveries, we aim to make your order and have it delivered within 5-7 working days. You can choose Express delivery or Standard delivery.

Do you offer worldwide shipping?

Yes we do, simply choose your country and enter your delivery details to get the delivery cost at checkout.

Can I track my order?

Once your order has been dispatched you will receive an email where you will be able to track your order online at Royal Mail.

PAYMENT

What payment methods does Doc Cotton accept?

We accept major payment cards, namely MasterCard, Visa and Maestro. Doc Cotton also supports Apple Pay.

How do you take payment?

We use Stripe to take your payments.

OTHER

Can I see behind-the-scenes of how you make my garment?

If you pop your Instagram details when ordering your garment, we can tag you and show you what is happening with your garment. Otherwise do keep an eye on our social media as we’re always posting stories of what is going on!

How can I sell my prints?

You can find all information on how to sell your prints via Doc Cotton on our Designers page

How can I get in touch if I have any specific questions about my garment that isn’t answered here or seen on the website?

Drop us a message on any of our social media platforms or email info@doccotton.com and we’ll get back to you!

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